Should you need to return an item purchased from the PMCA, please call us at 814-833-7656 for a return authorization number and a ‘ship to’ address. Customer assumes all shipping charges on returns unless the return is due to a defective product or a PMCA error.

Absolutely no returns on used items, items not in resalable condition, or items returned without a return authorization number. Any defective items should be returned; please call the PMCA at 814-833-7656 for instructions. Returns must be made within 30 days from the date of the invoice. Exceptions may be made for returns between 30 and 60 days, but are subject to a 10% restocking fee. No COD returns will be accepted.

Damage Claims

If your package appears damaged in any way, open immediately and check for damage to contents and/or missing items. Have your UPS or Fed-Ex driver note any apparent damage at time of delivery. Open all packages promptly and check for shortages or hidden damages. Please notify the PMCA of any problems within 10 days of receipt.

Thank you for shopping at the PMCA’s Martin Market Place; your purchases help support our work to conserve Purple Martins.